Returns & Refunds

1. Quick Summary

• We accept claims only for wrong, damaged, defective, or missing items.
• Please record an unboxing video when your order arrives.
• Email our care team within 48 hours of delivery to raise a claim.
• Approved items must be shipped back within 7 days of delivery. Return shipping for approved claims will be arranged by TIRTAM.
• Approved claims are eligible for a replacement or full refund.
• We do not offer exchanges.
• Refunds are processed within 2 business days after approval and generally reach the original payment method within 5–7 business days, depending on the bank or payment provider.

2. When We Accept Claims

We stand behind every TIRTAM order. We will review a claim if:

• The item you received is different from what you ordered.
• The item arrived damaged or broken.
• An item listed on your order is missing from the package.

We do not accept returns or refunds for change of mind, personal preference, styling preference, or an incorrect choice made by the customer. Please review the product details carefully before placing your order.

TIRTAM does not offer exchanges. If an approved claim is accepted, you may choose a replacement of the same item, subject to availability, or a refund. A replacement is not an exchange for a different product or variant.

3. Unboxing Video

We strongly require every customer to record a short unboxing video. The video helps us verify the condition of the package and product, investigate issues with our courier partners, and process your claim efficiently.

A good unboxing video should show:

• The sealed package before opening, with the shipping label clearly visible.
• The package being opened in one continuous recording, without cuts or edits.
• The complete contents of the package.
• A clear view of the product and the issue you noticed.

A simple phone video is sufficient. It does not need to be edited or professionally produced. Clear evidence helps us resolve claims faster.

4. How to Raise a Claim

Follow these steps:

Step 1: Email support@tirtam.com within 48 hours of delivery.

Step 2: Share your order number, the unboxing video, and clear photos of the item and the issue.

Step 3: Our team will review the claim and respond within 2 business days.

Step 4: If approved, we will provide return instructions. The item must be shipped back within 7 days of delivery. Once the returned item is received and verified, you may choose a replacement of the same item, subject to availability, or a full refund.

5. Refund Processing

Once a refund is approved, it will be initiated within 2 business days. The amount generally reaches the original payment method within 5–7 business days, depending on the bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be made to a bank account or UPI ID provided by the customer to our care team.

You will receive confirmation once the refund has been initiated.

6. Items We Cannot Return

For hygiene, safety, and product-care reasons, items that have been worn, used, altered, damaged after delivery, or handled without the required unboxing evidence may not be eligible for a return or refund.

• Worn or used jewelry.
• Products altered, resized, repaired, or damaged after delivery.
• Custom, personalized, or specially ordered items.
• Items returned without the required information or evidence needed to verify the claim.

Wrong, damaged, defective, or missing items may still be covered under Section 2, subject to review and the requirements of this policy.

7. Order Cancellations

Orders cannot be cancelled once they have been placed.

Once an order is confirmed, it is immediately processed for fulfillment. We are therefore unable to accept cancellation requests after the order has been placed.

Please review your product selection, size, quantity and shipping details carefully before completing your purchase.

If you receive a wrong, damaged, defective, or missing item, you may raise a claim in accordance with our Returns & Refunds Policy.

No cancellation requests will be accepted after an order is placed.

8. No Exchange Policy

TIRTAM does not offer exchanges.

If your claim is approved because you received a wrong or damaged item, you may receive a replacement of the same product, subject to availability, or a refund. We do not accept requests to exchange one product, size, style, color, or variant for another based on preference.

9. Contact Us

For refund, replacement, or cancellation questions, please contact our care team:

Email: support@tirtam.com

We aim to respond to claims within 2 business days.

TIRTAM

Clear policies. Honest service. A better experience.