Shipping policy

Last updated: August 16, 2026

At TIRTAM, we are committed to delivering your order safely, securely, and as quickly as possible. Every order is carefully packed before it leaves our facility to help ensure your products reach you in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding Sundays and public holidays.

Orders placed on Sundays or public holidays will be processed on the next business day.

During festivals, product launches, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive your tracking details via email and/or SMS.

Shipping Within India

We currently ship across India through our trusted courier partners.

Our standard delivery timeline is generally 3–5 business days after dispatch.

Delivery to certain remote or hard-to-reach locations may take longer.

Delivery timelines are estimates and may vary due to weather conditions, courier operations, public holidays, high order volumes, or other unforeseen circumstances.

Shipping Charges

Prepaid Orders: Free shipping

Cash on Delivery Orders: ₹80 flat COD charge

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, we will send your tracking details to your registered email address and/or phone number.

You can also track your order through your TIRTAM account:

Log in → My Account → Orders → Select your order

You can also use the chat icon on our website:

Chat → Track My Order → Enter your registered email address and order number

Our chat assistant will help you access your order and tracking information.

If you have not received your tracking details after your order has been dispatched, please contact us at support@tirtam.com.

Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed because:

• The shipping address is incorrect or incomplete.
• The recipient is unavailable.
• The shipment is refused.
• The recipient does not accept the delivery.

The package may be returned to TIRTAM.

Additional shipping charges may apply for re-shipping a returned order.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@tirtam.com.

Address-change requests can only be considered if the order has not yet been packed or dispatched. We cannot guarantee that an address change will be possible once an order has entered our fulfillment process.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Severe weather conditions.
• Natural disasters.
• Public holidays.
• Government restrictions.
• Courier network disruptions.
• High order volumes.
• Other circumstances beyond our reasonable control.

We appreciate your patience and understanding in such situations.

Lost or Missing Shipments

If your tracking information shows no movement for an extended period or your shipment appears to be lost, please contact us at support@tirtam.com.

We will coordinate with our courier partner to investigate the shipment and provide further assistance based on the outcome of the investigation.

If a shipment is marked as delivered but you have not received it, please contact us as soon as possible so that we can raise the matter with the courier.

International Shipping

TIRTAM currently ships within India only.

International shipping may be introduced in the future.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@tirtam.com